1. Scope
This Refund & Cancellation Policy applies to digital products and software subscriptions sold by Tenebra Studio ("we", "us", "our") through our websites, including Akly Pro, Tenebra OS, and Tenebra HR. It does not apply to custom client engagements (web design, software builds, retainers), which are governed by their own signed contracts and the payment terms in our Terms of Service.
2. Digital Products (one-time purchases)
For one-time digital products (for example, the Akly Pro cookbook), which are delivered instantly and accessed online:
- You may request a refund within 14 days of purchase if the product is faulty, was not delivered, or materially differs from its description.
- Because the product is delivered digitally and accessed immediately, once it has been substantially downloaded, accessed, or consumed, refunds are granted at our discretion and may be declined.
- Duplicate or accidental charges are refunded in full.
3. Subscriptions (Tenebra OS & Tenebra HR)
Free trial
Where a free trial is offered, you may cancel any time before the trial ends and you will not be charged. If you do not cancel, the subscription converts to a paid plan at the end of the trial.
Monthly plans
- You can cancel at any time from your account. Cancellation stops future renewals.
- Your access continues until the end of the current paid period. We do not provide pro-rata refunds for the unused part of a monthly billing cycle.
Annual plans
- You may request a full refund within 14 days of your initial annual purchase if you are not satisfied.
- After 14 days, the annual fee is non-refundable for the remainder of the term, but you may cancel to prevent the next renewal.
Renewals
Subscriptions renew automatically. We recommend cancelling before the renewal date if you do not wish to continue. A renewal charge may be refunded if you contact us within 7 days of the renewal and have not made material use of the service during that period.
4. Always Refunded in Full
- Duplicate charges or clear billing errors.
- Service paid for but never delivered or made accessible due to a fault on our side.
- Unauthorized payments confirmed as fraudulent.
5. How to Request a Refund or Cancel
Email hello@tenebrastudio.com from the address used at purchase, with your order or receipt reference. We aim to respond within 3 business days. You may also manage cancellations from your account dashboard, or contact Paddle directly via the receipt you received at checkout.
6. Chargebacks
If you believe a charge is incorrect, please contact us first — most issues are resolved quickly. Opening a chargeback before contacting us may lead to suspension of the related account while the dispute is reviewed.
7. Consumer Rights
Nothing in this policy limits any statutory rights you may have as a consumer under the laws applicable to you, including, where relevant, EU and UK consumer protection rules administered through our Merchant of Record.
8. Contact
Tenebra Studio
Email: hello@tenebrastudio.com
WhatsApp: +44 7570 726380
Alexandria, Egypt