A 24/7 lead-intake assistant for Sigma for Elevators. Native Arabic. Routes to humans only when ready. Logs every conversation to a Notion CRM.
Sigma's leads were arriving in three places: the public Facebook page, the company WhatsApp number, and the website contact form. Each lived in a different inbox. Each was answered by a different person. Each often slipped through the cracks.
The cost wasn't just lost leads. It was the customer's experience: messages went unread for hours, follow-ups arrived twice, the same question was answered by three different people with three different prices.
The bot doesn't replace humans — it prepares the conversation for them. By the time a Sigma rep picks up the chat, they have a clean ticket with everything they need.
Auto-reply within 2 seconds. Sets expectations: "I'll route this to the right person within an hour."
Three structured questions. Differentiates new install vs maintenance vs breakdown emergency.
Every message lands in a Notion CRM database with metadata: source, lead score, customer history.
The bot tags the right team. Sales for installs. Maintenance for service. Owner for high-value.
The bot speaks like a Sigma employee. No "Press 1 for…" menus. No fake AI personality. Direct, helpful, brief.
Every greeting, qualifier, and confirmation is in the customer's voice — not a translated stiff "modern standard Arabic" template.
The bot never tries to close. It collects, structures, and routes. Humans do the negotiation.
Owner can audit any conversation, any day. Customers feel respected. Reps are accountable.
"Customers used to wait three hours for a reply. Now they get an answer before they put the phone down." — Internal Sigma feedback
WhatsApp policy changes monthly. Anything you build on top has to be replaceable, observable, and recoverable.
Automation isn't about removing humans. It's about giving them prepared conversations. We design intake systems that treat customers like people.
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